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Primary Care Extended Access Survey 2017

High Weald Lewes Havens Clinical Commissioning Group (HWLH CCG) are asking patients to complete the following

 www.myonlinesurvey.co.uk/SHWLH17/

HWLH CCG plans and buys healthcare services for the local population. National funding will be made available from 2018 onwards to improve access to GP services. This includes making sure that everyone has easier and more convenient access to GP services including appointments on weekday evenings and at weekends if required. We’d like to find out patient views on improving access to GP appointments/primary care services in evenings and at weekends. This survey will give you the opportunity to tell us about when you would like to be able to access GP appointments, about the kind of services you might want to use seven days a week, about where you’d be willing to travel to access them and alternatives to face to face consultations. The survey is being carried out by Quality Health on behalf of NHS High Weald Lewes Havens CCG. Quality Health will process your answers in confidence. All name and address information will be kept separately and will be destroyed within three months of completion of the survey. Your personal data are held in accordance with the Data Protection Act 1998 and the NHS Confidentiality Code of Practice. If you would like more information about the survey or need help to answer the questions, please call the FREEPHONE helpline on 0800 783 1775 and they will do their best to help. The line is open between 9am and 5pm, Monday to Friday and there is an answerphone at all other times where you can leave a message

Repeat Prescriptions

We will be using The Electronic Prescription Service from 26th January 2016. This service will mean that your GP will be able to send your prescription electronically to the Pharmacy you choose to get your medication from – without the need for paper. The Electronic Prescription Service is reliable, secure and confidential.

If you would like to use the Electronic Prescription Service

  • You will need to ‘nominate’ a pharmacy to receive your prescriptions electronically. You can ask a member of staff in the pharmacy to arrange this.

  • You can then continue to order your prescriptions in the usual way, but instead of a paper prescription being collected by you or your pharmacy, the prescription will be sent to them electronically.

  • Electronic repeat dispensing will not usually be set up straight away. If appropriate, your GP will set this up when your medicines are next reviewed e.g. after your annual check.

  • You should try to ensure that on most occasions you collect your prescriptions from your nominated Pharmacy. However, if you don’t wish to use your nominated Pharmacy for a particular prescription just make sure you let the surgery know when you request the prescription. For example if you wish to collect a prescription from the surgery reception, or a different pharmacy.

  • Nomination is very flexible and can be cancelled at any time by asking a member of staff at the pharmacy or the surgery

prescriptionspurpleIf you are on regular medication, the doctor may provide you with a repeat prescription slip. To request a repeat prescription, this slip can be handed into reception Monday to Friday or posted to the surgery.

A stamped addressed envelope must be attached to your request if you require the prescription to be returned to you.

Many local chemists collect prescriptions from the surgery - please indicate on your request slip if you wish to use this service.

Please give 3 full working days for all requests and remember that telephone requests are not accepted.

Repeat prescriptions can also be ordered on-line by clicking on the button on our home page.

If a drug is not on your repeat medication list, or if you wish the prescription to be amended, the doctor will require more information to process the prescription request. Please explain why the non-repeat prescription is needed when making the request. If the clinician has insufficient information or is concerned about the safety or appropriateness of the request it will not be authorised.

Your medication will be reviewed at regular intervals by the doctor, and from time to time you may be asked to make an appointment for this purpose.

Contraceptive Pill

Patients that require repeat prescriptions for contraception are required to complete an annual contraceptive pill checklist. Please download and email to HWCCG.standrewssurgery@nhs.net or post to the surgery.

We now have a Blood Pressure machine in the waiting room, no need to make an appointment with the nurse to have your bp checked.

Contraceptive Pill Checklist

 
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