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What the future plans for the Lewes Surgeries means for you.

As you are hopefully already aware the three surgeries in Lewes (School Hill Medical Practice, St. Andrew’s Surgery, and River Lodge Surgery) are in the process of merging to become one healthcare provider  in a new purpose-built Health Care Hub at the North Quarter site, which is planned for completion in early 2019. This is to increase the capacity that all three surgeries have to go on providing high quality care to you and the residents of Lewes and the surrounding area. This process is going to culminate in us all being in one building, however the process of merging has already begun and will continue to do so in phases. As part of this we will be beginning to share the work we do across the three practices.  Initially this will be the administrative side of things e.g. processing referrals to hospitals or other service providers, managing prescriptions requests, booking appointments, etc. In time, you will also be able to book appointments to see healthcare professionals from the other practices too.  In order to achieve this, staff from the other two surgeries may need to access your medical records. Staff at all surgeries already have strict rules about how we access patient’s medical records and only do so if it is to facilitate providing health services to their patients. When we do so we all are legally bound to adhere to a strict code of confidentiality. This is to ensure that you can trust us with your information. Any breach of this is treated very seriously. Staff at all the surgeries will continue to adhere to these principals when accessing your record and so will only do so within these rules. If you would like to see more information about the principles we must adhere to go to web address: goo.gl/q2dY8u.

We believe that sharing work in this way will:

  1. Improve the efficiency of providing you with healthcare services
  2. In time will give you greater access to appointments
  3. Make your appointments more targeted to your specific needs.

What happens to your medical information is up to you. If despite the benefits outlined above you would prefer that any member(s) of staff do not have access to your record, whether they are currently part of your surgery or from another, then please let us know and we will make sure that your wishes are adhered to. You can decide to change your mind about this decision at any stage.

If you would like more information about this then please contact us at the surgery and we will answer any queries you have.

Repeat Prescriptions

We will be using The Electronic Prescription Service from 26th January 2016. This service will mean that your GP will be able to send your prescription electronically to the Pharmacy you choose to get your medication from – without the need for paper. The Electronic Prescription Service is reliable, secure and confidential.

If you would like to use the Electronic Prescription Service

  • You will need to ‘nominate’ a pharmacy to receive your prescriptions electronically. You can ask a member of staff in the pharmacy to arrange this.

  • You can then continue to order your prescriptions in the usual way, but instead of a paper prescription being collected by you or your pharmacy, the prescription will be sent to them electronically.

  • Electronic repeat dispensing will not usually be set up straight away. If appropriate, your GP will set this up when your medicines are next reviewed e.g. after your annual check.

  • You should try to ensure that on most occasions you collect your prescriptions from your nominated Pharmacy. However, if you don’t wish to use your nominated Pharmacy for a particular prescription just make sure you let the surgery know when you request the prescription. For example if you wish to collect a prescription from the surgery reception, or a different pharmacy.

  • Nomination is very flexible and can be cancelled at any time by asking a member of staff at the pharmacy or the surgery

prescriptionspurpleIf you are on regular medication, the doctor may provide you with a repeat prescription slip. To request a repeat prescription, this slip can be handed into reception Monday to Friday or posted to the surgery.

A stamped addressed envelope must be attached to your request if you require the prescription to be returned to you.

Many local chemists collect prescriptions from the surgery - please indicate on your request slip if you wish to use this service.

Please give 3 full working days for all requests and remember that telephone requests are not accepted.

Repeat prescriptions can also be ordered on-line by clicking on the button on our home page.

If a drug is not on your repeat medication list, or if you wish the prescription to be amended, the doctor will require more information to process the prescription request. Please explain why the non-repeat prescription is needed when making the request. If the clinician has insufficient information or is concerned about the safety or appropriateness of the request it will not be authorised.

Your medication will be reviewed at regular intervals by the doctor, and from time to time you may be asked to make an appointment for this purpose.

Contraceptive Pill

Patients that require repeat prescriptions for contraception are required to complete an annual contraceptive pill checklist. Please download and email to HWCCG.standrewssurgery@nhs.net or post to the surgery.

We now have a Blood Pressure machine in the waiting room, no need to make an appointment with the nurse to have your bp checked.

Contraceptive Pill Checklist

 
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